Returns & Exchanges

At Flo Mattress, we offer a 100-night trial to ensure you achieve the perfect sleep, allowing you to return your mattress for a full refund if it doesn't meet your comfort needs. Our goal is to make the return process as seamless and stress-free as your rest.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or phone within your 100-night trial period to start the return process.

• 2.
  Verification and Approval

  Provide your order details and a brief explanation of your feedback; our team will review and approve the request within 48 hours.

• 3.
  Schedule a Pickup

  Once approved, we will coordinate with our logistics partners to schedule a free doorstep pickup at a time that is convenient for you.

• 4.
  Receive Your Refund

  After the mattress is picked up and inspected, we will initiate a full refund to your original payment method within 7-10 business days.